Further technical help

User names and passwords

All students are assigned a username and password for their individual use.

This username and password will provide you with access to the Portal and to Solent Online Learning (SOL) from within the University and externally via the internet, but you will also need your username and password in the library to access the computers, top up your printer/photocopying account and to hire laptops or digital cameras, etc.

Your username

Your username cannot be changed. If you forget you can work it out as follows:

  • the seventh digit from the right hand side of your student number (found on the front of your student card)
  • the first four characters of your last name or full name if less than four characters (A-Z characters only)
  • the initial of your first name
  • the last two digits of your student number.

De-activated usernames

Usernames can occasionally be disabled for the following reasons:

  • disciplinary
  • student has an overdue laptop, or a laptop fine
  • student is in debt to the University
  • we urgently need to contact the student.

In the first instance contact Learning Technologies on the help desk on Floor 2 of the Mountbatten library who will advise you on who to contact.

Your password

Your password will be emailed to you along with your username before you arrive at Solent. 

You will be directed to change your password, please keep your new password secure.

Further information is available here:-


You should change your password when you first login and keep it secret.