Printing in the library

Site: Solent Online Learning
Course: Learning Technologies Student Help
Book: Printing in the library
Printed by: Guest user
Date: Tuesday, 7 December 2021, 1:59 AM

Print, scan & copy

All the computers in the library have access to high quality laser printers that print both colour and black and white. These are called multifunctional print devices (MFD's). 

The print services on these computers use the MyPrint solution which means all jobs go to a single virtual print queue. When you release a print using MyPrint, the job is transferred to the specific printer queue.  There is a short delay whilst the job is moved. 

  1. So to print, ensure MyPrint is selected under the 'Printer' option and then click Print. Wait a moment, then a pop-up window will ask for you username and password.
  2. Go to any printer in the library and log in to the device (or scan your student card) and you will see the print in the 'jobs' queue. Select the 'job' and click Print or simply click Print all.

Using this technique makes the service secure and confidential. It also means, that if your nearest device if busy or not working, you can simply go to another device. Just remember that the service will only queue your print job for 24 hours before removing it without charge.

The library printers only print on A4 and A3 sized paper. For other print sizes or formats, speak with the Canon Print Centre.

Default print settings

All printers print by default in mono (black and white) and on both sides of the page (duplex or double sided).

If you want to print in colour or on just one side of the page, then you must go into the print settings and select the correct options. The settings give access to a wealth of options and features.

Refer to the Student guide to printing for help.

Print costs

Costs for print and copy are as follows:

Print costs

Scanning and copying

Scanning is free and easy to use. The University encourages everyone to save money and the environment by scanning documents and sharing them electronically, rather than copying.

The easiest way to access this service is to use the 'scan to email' function, which will send the document direct to your University email address. 

  1. To access the scanning functions, login to the device (or scan your student card) and press Use copier and click Next.
  2. Click Scan & Send.
  3. Click Send to myself.
  4. Check the settings suit your requirements.
  5. Put the document face down on the glass, press the 'green' button to start scanning.  Continue you do this for as many pages as required before sending. This will generate only one email and when finished, click Send
  6. If putting pages through the feeder, once finished, the scan will send automatically.

For detailed information on how to use the scanning service refer to the Canon quick guide, section 'How to scan and send to your email inbox'.

Check or increase your balance

You can check your current balance and a short history of recent print jobs from any student machine by clicking on the link to, which is above the balance in the Papercut window.


When you print, costs are debited from the your print account. The account must be in credit in order to print or copy.

First year students receive an initial print quota of £2.50. When this is used up you must purchase extra print quota online. You pay for printing and photocopying via PaperCut online. Printing will still be done on campus but you can make payments on and off site.

Adding credit to your print account

To top-up your print credit. go to log in with your university username and click on the Add Credit link, select the amount you wish to add from the drop-down menu.  Then follow the prompts on screen.

You can use PayPal, Electron, Delta, Switch, Maestro (UK only), MasterCard or Visa. The minimum amount you can add is 50p.

Note that the University does not take cash payments for printing.

Web print (via the internet)

You can print PDF, MS Office and most picture files (including bmp, gif, jpeg, png and tiff) from mobile and personal devices. However, we do recommend using PDF for printing. PDFs are efficient, print faster and produce more accurate results.

Web to print is the quickest and simplest way to print from a mobile or remote device:

  1. Login to

  2. Select web print.

  3. Click on submit a job.

  4. Choose one of the following printers:

    pmpsprt01\Web Print (B&W Only) - Black and white print from any Canon device.
    pmpsprt01\Web Print (Colour) - Colour print from any Canon device.

  5. Select 2. Print options and account selection.

  6. Enter the number of copies and click 3. Upload documents.

  7. Drag or select the documents you want to print.

  8. Click Upload and Complete.

  9. Please wait a few minutes for the print job to be processed.

  10. Go to any available device and release your print as normal.

Please note jobs will only print A4 double sided. If you require any different options you will need to login to a university computer.

Printing from graphical packages

General points to consider when printing from graphical packages.

Word Files

Word is not designed to hold an unlimited number of images and if too many are inserted it can lead to printing problems.  If you have inserted a large number of pictures into a Word document ensure that, after you have saved it in the normal way, you then save it as an .eps or .pdf file before attempting to print it.  If you are unsure how to do this, ask at the help desk, before trying to print the file.

Paper versus document size

It is important to remember that our printers are only configured for A3 and/or A4 size paper whereas you may be printing documents of A5, A6 or a non-standard business card size. In this instance the document/canvas size can be set to the required size but when at the printing stage you must select either A3 or A4 and trim any surplus paper. Most modern graphic packages have a preview option so you can see any discrepancies before submitting the job to print.

If you require an unusual size of paper or printing to the edges, visit the Canon Print Centre in the basement of the Mountbatten library.

Correct printer

It is crucial that you select the correct printer for your requirements to avoid wasting a lot of time and money. Each resource centre has a number of laser printers allowing colour or black and white printing.

If the printer can print colour it will have the word colour in its title. Likewise, if the printer has A3 in the title it will cater for A3 paper. Note that some of our printers hold both A3 and A4 paper and are set to automatically use the size paper requested.


Orientation for the document, you created in the graphic software, and the paper you are printing on, work independently so it is crucial that they are set to suit your requirement. There are occasions when the document is required in portrait and the paper in landscape.

Many graphic packages have a print preview option which will give a visual indication of any discrepancies before submitting the job to print.

User guides

Here are quick links to user guides:

Frequently asked print questions

Contact the Learning Technologies helpdesk (Floor 2 Library, ext. 5100) if you any problems with the library printers such as:

  • The 'MyPrint' option does not show
  • The printer is completely out of paper
  • The printer is out of toner or a waste container
  • The print job does not appear when you log into any printer
  • You require a refund for an incorrect print, of which the University is at fault
  • Issues with print formatting

The following sub-chapters show the most asked questions to the helpdesk.

What is the 'load paper' message?

If the printer shows a 'load paper' message and an orange light flashes, press the button with the 'diamond eye' icon bottom-left of the digital screen. 

On the display screen, select the most suitable and available paper tray for your requirements.

Button to change the paper tray

How do I get a refund?

Your print credit will be refunded if the printer does not print your work satisfactorily due to a printer fault. In this case, bring all the affected output to the Learning Technologies help desk (Floor 2 Library) who will be happy to look into this for you.

Refunds will not be given if the mistake is yours (such as choosing the wrong output or asking for too many copies).

Refunds cannot be given for unused print credit left at the end of term.

How do I print confidential documents?

The service uses our ‘MyPrint’ solution. This means that documents are held securely in a generic print queue and a user can go to any device, using their campus card or their username and password to authenticate, select and print their documents.

Documents are not printed without the user being present, and only the selected jobs are printed, thus ensuring document security.

Canon Print Centre

The Canon Print Centre is located in the basement of the Mountbatten library.  Use them for all your printing needs outside of the basic options provided by the standard library printers. Their services include oversized posters, dissertations and a wide range of printing, finishing and binding options. 

Print shop

For more information, visit the Canon Print Centre or contact them by telephone 023 8201 3981. Ext: 3981 or email: