Learning Technologies Helpdesk
We provide first-line student and staff support for digital capabilities, including Office 365, the Adobe Creative Suite, university systems and online assessment, up to 64 hours per week including weekends.
We do this by maintaining a helpdesk, offering workshops and online support for 220 software packages, and delivering a student induction programme in SOL.
Justin EarleRole at SolentI am the team leader for the Learning Technologies Advisors. As a team, we support staff and students in the use of technology and how to use technology to enhance teaching and learning. This is delivered through a mixture of face to face, remote support and training workshops.ExperienceI studied New Technology, Media and Communication at undergrad level, which was largely focussed on innovation theory and the implementation of technology. I worked within the printing and publishing industry for over 12 years during the digital print revolution. During this time, I became an IT manager for a group of companies where my role included team management, creating and delivering training programmes, pre-press, design and technological implementation. Part of the remit was to provide technological solutions for open learning programmes as well as establishing a system of data-driven publishing through content management systems. For my next challenge, I moved to a production facility to oversee the creation and realisation of an on-demand publishing system which collated multi-agency data online. At Solent I have worked within a front facing support role for staff and students and have also worked as an Associate Lecturer within the Journalism department, delivering units including Final Major Projects, Sub-editing and Magazine production. I currently work within Learning Technologies overseeing the team of Learning Technology Advisors, which draws on many elements of my experience. I also have a TEFL qualification and have experience designing and hosting websites for business clients.QualificationsBSc. (Hons) New Technology, Media and Communication
ACAExternal membershipsAFHEAContact email@example.com
023 8201 3268
Helen CapstickRole at SolentI am a Learning Technologies Advisor (LTA), responsible for supporting the delivery of the university's technology enhanced learning provision as part of the Solent Learning and Teaching Institute (SLTI).
I am also the Health and Safety Co-ordinator for SLTI and have been the SLTI representative for Solent Voice (2019-2022).ExperienceFrom 1994, I was a full-time English, Drama and Media studies teacher (secondary and FE), also leading a Media Studies department and Key Stage 3 English in later years. I have worked in challenging secondary school environments in the UK and abroad, including Spain and Canada.
I have been an Assistant Principal examiner for many years, writing examination questions, examining and reviewing live GCSE and A level scripts.
In 2010 I took a career break, joining Solent University in 2011 as a Learning Skills Developer, developing succeed@solent online resources and supporting students with their academic work through one to one tutorials. Succeed@solent received a JISC Hi5 learning award in 2013 for its learning resources.
Since 2017 I became a Learning Technologies Advisor where my work is mainly focused on supporting staff and students with technology-enhanced learning, assessment and digital capabilities across the University.
Since 2019 I have been the SLTI Health and Safety Co-ordinator . I was the SLTI Solent Voice representative between 2019-2022.
Since 2021 I have been the module leader for the 'Drama, Script & Performance' module at Solent University.QualificationsFHEA
Microsoft Certified Educator
CELTA certificate (Teaching English as a Foreign Language)
MA (in Medieval Studies)
PGCE (secondary and FE)
BA Hons (in English Literature)External membershipsFellow of the Higher Education Academy
Unison (Learning Representative and Health and Safety Representative)Contact firstname.lastname@example.org
023 8201 3590
Role at SolentI am a Learning Technologies Advisor, responsible for supporting students using our technology and supporting tutors in the use of Solent Online Learning (SOL) and providing advice on using other technologies used for teaching and learning.ExperienceI started my career in eLearning at an Agriculture college in Moulton, Northampton. My role was to improve paper-based learning materials and to introduce digital learning activities/animations. From there, I worked with Cranfield University at the Defence Academy near Swindon, developing large interactive applications for the military that could be accessed globally online. For eight years, I worked at The University of Northampton as an e-learning multimedia designer, producing eLearning for the Northampton Business School, developing CD-ROM MBA courseware and externally-funded project websites.QualificationsBTEC National Diploma in Business Studies
BA (Hons) Multimedia Design
Microsoft Certified EducatorExternal membershipsAssociate Fellow of the Higher Education Academy
Rabia RiazRole at SolentI am a Learning Technologies Advisor, responsible for supporting various technologies used by staff and students.ExperienceI have a degree in Computing and Society from Portsmouth University, I carried on with my studies at Reading University and achieved a PGCE in Secondary ICT. I found my passion for teaching in FE after my first role as Lecturer of ICT and Creative Media Production Level 3. My last role was heading up the Risual Academy at a land-based college. I was responsible for setup, development and implementation of Level 3 Apprenticeships and Microsoft qualifications. As part of this role, I was heavily involved with setting up courses, students and assessments on Moodle. I enjoyed working with Moodle and creating databases for the internal verification process with in Moodle as well supporting other members of staff develop their courses on Moodle.QualificationsMicrosoft Certified Educator
Post Graduate Certificate in Secondary ICT
BSc in Computing and Society